top of page
Frequently Asked Questions
Our Services
Customer Reschedules
Customer Reschedules
Customers will be charged a fee of $45.99 for same-day reschedules and cancellations. All reschedules must be made 24 hours prior to your booking. Rescheduling may be coordinated with your Pocket Chef directly, cancellations must be done through our customer care team.
Cancel your subscription at any time before the 3-month term, the following cancellation fees will apply:
Cancel your subscription at any time before the 3-month term, the following cancellation fees will apply:
● Pro Subscription $129 cancellation fee
● Premium Subscription $219 cancellation fee
Any remaining prepaid booking time will go onto the customer's account as credits. (We are unable to refund booking after a billing date has taken place).
Chef Requests
Chef Requests
Same chef requests are reserved for subscription customers only. We will do our very best to match you with a chef of your choice, based on availability.
Subscription Cancellation
Subscription Cancellation
All completed subscriptions after 3 months will be on auto renewal. If a customer wishes to cancel after 3 months, the customer must email a cancellation request 10 day prior to their billing date, free of charge.
All paid bookings after the billing date will go on the customer's account as credits.(We are unable to refund booking after a billing date has taken place)
To cancel a subscription please contact customercare@pocketchefs.com
Chef Poaching
Chef Poaching
Customers are given a polite warning to not reach out to any chefs unless.
● You have service set up through Pocket Chefs to discuss your upcoming booking.
● You forgot to tip your chef and want to ask them how you can.
● You loved the food and what to tell them. Compliments are always welcomed!
Will the the chef provide me with a grocery shopping list or menus?
Will the the chef provide me with a grocery shopping list or menus?
In the Basic Package, you are responsible for your own shopping list and menu. You tell the chef what you want them to cook, and you make sure to have all the ingredients. Shopping lists and menus can be provided by the chef in the Pro and Premium Packages.
Customer Refunds
Customer Refunds
Gift cards and packages are the final sales. All gift cards and packages can be used as credit.
Late grace period.
Late grace period.
Customers are granted a 10-minutes late grace period. After 10 minutes, your booking will start, and your booking time will be adjusted by your chef. Same-day booking cancellations and reschedules fees are $49.99.
Travel Fees
Travel Fees
Travel fees may apply to customers outside of our service area. The travel fee is $49.99 for each booking.
Will the chef bring the groceries?
Will the chef bring the groceries?
Choose the Premium Package if you would like your chef to shop for you. All food costs will be charged to your account. Under the Basic and Pro Packages, customers are responsible for purchasing and shopping for their own groceries. A Pocket Chef can assist you with your grocery shopping list during your consultation to ensure you don’t miss anything.
What if my kitchen is not clean, when the chef shows up?
What if my kitchen is not clean, when the chef shows up?
The customer will be charged an additional hour at $49.99 if the cooking area needs to be cleaned beforehand either by the customer or the Pocket Chef.
What if I go over my two hours or need more time?
What if I go over my two hours or need more time?
All customer booking sessions that go over the pre-paid 2-hours will be charged the difference at a $49.99/60min rate.
1. Subscription customers will be billed at the end of the month.
2. Single booking customers will be billed the following business day after their scheduled booking.
When will I hear from my chef?
When will I hear from my chef?
Your Pocket Chef will reach out a week before the booking date to set up a menu planning call.
What areas do we serve?
What areas do we serve?
Most Cities in the California Bay Area. Please note certain cities may be subject to a travel fee of $49.99.
Cancellations & Rescheduling
Customer Reschedules
Customer Reschedules
Customers will be charged a fee of $45.99 for same-day reschedules and cancellations. All reschedules must be made 24 hours prior to your booking. Rescheduling may be coordinated with your Pocket Chef directly, cancellations must be done through our customer care team.
Cancel your subscription at any time before the 3-month term, the following cancellation fees will apply:
Cancel your subscription at any time before the 3-month term, the following cancellation fees will apply:
● Pro Subscription $129 cancellation fee
● Premium Subscription $219 cancellation fee
Any remaining prepaid booking time will go onto the customer's account as credits. (We are unable to refund booking after a billing date has taken place).
Chef Requests
Chef Requests
Same chef requests are reserved for subscription customers only. We will do our very best to match you with a chef of your choice, based on availability.
Subscription Cancellation
Subscription Cancellation
All completed subscriptions after 3 months will be on auto renewal. If a customer wishes to cancel after 3 months, the customer must email a cancellation request 10 day prior to their billing date, free of charge.
All paid bookings after the billing date will go on the customer's account as credits.(We are unable to refund booking after a billing date has taken place)
To cancel a subscription please contact customercare@pocketchefs.com
Chef Poaching
Chef Poaching
Customers are given a polite warning to not reach out to any chefs unless.
● You have service set up through Pocket Chefs to discuss your upcoming booking.
● You forgot to tip your chef and want to ask them how you can.
● You loved the food and what to tell them. Compliments are always welcomed!
Will the the chef provide me with a grocery shopping list or menus?
Will the the chef provide me with a grocery shopping list or menus?
In the Basic Package, you are responsible for your own shopping list and menu. You tell the chef what you want them to cook, and you make sure to have all the ingredients. Shopping lists and menus can be provided by the chef in the Pro and Premium Packages.
Customer Refunds
Customer Refunds
Gift cards and packages are the final sales. All gift cards and packages can be used as credit.
Late grace period.
Late grace period.
Customers are granted a 10-minutes late grace period. After 10 minutes, your booking will start, and your booking time will be adjusted by your chef. Same-day booking cancellations and reschedules fees are $49.99.
Travel Fees
Travel Fees
Travel fees may apply to customers outside of our service area. The travel fee is $49.99 for each booking.
Will the chef bring the groceries?
Will the chef bring the groceries?
Choose the Premium Package if you would like your chef to shop for you. All food costs will be charged to your account. Under the Basic and Pro Packages, customers are responsible for purchasing and shopping for their own groceries. A Pocket Chef can assist you with your grocery shopping list during your consultation to ensure you don’t miss anything.
What if my kitchen is not clean, when the chef shows up?
What if my kitchen is not clean, when the chef shows up?
The customer will be charged an additional hour at $49.99 if the cooking area needs to be cleaned beforehand either by the customer or the Pocket Chef.
What if I go over my two hours or need more time?
What if I go over my two hours or need more time?
All customer booking sessions that go over the pre-paid 2-hours will be charged the difference at a $49.99/60min rate.
1. Subscription customers will be billed at the end of the month.
2. Single booking customers will be billed the following business day after their scheduled booking.
When will I hear from my chef?
When will I hear from my chef?
Your Pocket Chef will reach out a week before the booking date to set up a menu planning call.
What areas do we serve?
What areas do we serve?
Most Cities in the California Bay Area. Please note certain cities may be subject to a travel fee of $49.99.
bottom of page